Tucker’s QMS is annually audited on-site by an independent ISO 9001 auditing firm, so there is no compromise on compliance to the ISO Standard. While ISO 9001:2015 ensures Tucker’s QMS is standardized, documented, and tightly controlled to ensure consistent, repeatable, and trainable processes, it’s also designed to be proactive and flexible to predict, continually adapt, and improve with the constantly changing variables in the transportation industry. Our QMS processes not only analyze and predict risk from a variety of perspectives, such as probability and severity, but they take the same approach toward evaluating opportunities as well.
Additionally, our corrective and preventative action (CAPA) processes ensure that if something goes wrong, it’s first made right, and then actions are taken to determine root cause. If necessary, we also modify our QMS to prevent future issues. Tucker’s QMS also ensures that all internal team members are thoroughly trained to not only Tucker’s standards, but to each of our customer’s individual and specific requirements. Finally, it ensures that every Tucker vendor undergoes a carefully designed screening and qualification process that includes ongoing monitoring, which most companies do not have in place after initial qualification.
Tucker’s core values are Integrity, Collaboration, Transparency, Agility, Leadership, and Excellence. Our QMS and our core values are synchronized to maximize your satisfaction with our freight transportation and management services, leading to longstanding relationships built on trust, while ensuring that your shipment will arrive safely, in compliance, and on-time every time.
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